Frequently Asked Questions

IT asset disposition (ITAD) is the process of retiring IT equipment in a way that recovers value, destroys data securely, and ensures compliant recycling or remarketing. It covers the full lifecycle from decommissioning through final disposition, including evaluation, certified data destruction, and downstream processing. For organizations with data security or environmental compliance obligations, ITAD provides the documented process and third-party verification that general recycling can't.

IT Revalue buys used IT equipment from organizations, performs certified data destruction on every device, and either remarkets working equipment or routes it through certified downstream partners for recycling. Services include IT asset buyback, secure data destruction, certified electronics recycling, and white glove packing and equipment haulaway. IT Revalue is the dedicated ITAD brand of PN California, a family-owned company headquartered in Bellflower, CA, providing certified ITAD and buyback services since 2001. IT Revalue serves clients nationwide and internationally.

IT Revalue is a dedicated ITAD provider, not a general recycling operation with IT equipment as a side service. The PN California operation behind IT Revalue uses specialized device auditing software for per-device data destruction, and produces chain-of-custody documentation and certificates of data destruction for every engagement. General recyclers typically can't provide that level of documentation.

Approximately 50 units. The minimum reflects the operational requirements of certified data destruction and documented chain-of-custody processing for every device. Organizations below that threshold are better served by consumer-focused buyback platforms.

Laptops, Chromebooks, desktops, tablets and iPads, Apple devices, servers, and component parts including CPUs, RAM, GPUs, and drives. Functional and non-functional equipment both accepted, though condition affects pricing.

Call (562) 866-8581 or email info@itrevalue.com with your equipment list. Include device types, quantities, and any known condition details. Expect a quote within one to two business days. No complete list yet? Contact IT Revalue anyway. A pre-pickup review can help catalog devices before collection.

Fair market value minus processing cost. Each device is evaluated individually on model, specs, cosmetic condition, battery health, functionality, and account-lock status. The final offer reflects current secondary market demand at time of evaluation. Accurate details upfront produce the most accurate offer.

After processing is complete. The full timeline from initial contact through payment typically runs one to two weeks depending on logistics and lot complexity. Quote response comes within one to two business days of equipment list submission.

Logistics costs for packing and haulaway are factored into the buyback offer. No separate billing for standard collection and processing. The offer you receive before equipment ships reflects the full net payout.

No. A factory reset doesn't guarantee data is unrecoverable and doesn't remove cloud account locks. Forensic recovery tools can retrieve data from factory-reset devices in many cases. IT Revalue uses specialized device auditing software that sanitizes each device to NIST SP 800-88 Purge standards and archives an erasure record.

Yes. Certificates are available on request for every engagement. Each certificate documents which devices were sanitized, the method applied, the processing date, and the erasure record reference. References individual device serial numbers, not lot-level summaries.

Devices that can't be sanitized to NIST SP 800-88 Purge standards due to damage or drive type are routed to certified physical destruction rather than remarketing. The disposition outcome, whether sanitized, physically destroyed, or recycled, is documented for every device in the chain-of-custody record.

RIOS (Recycling Industry Operating Standard) is an integrated operational standard for IT asset disposition and recycling companies. It requires verified processes for data destruction, downstream partner qualification, environmental management, and worker health and safety, with third-party audit oversight. Data sanitization is governed by NIST SP 800-88.

IT Revalue's sanitization process and documentation are designed to support compliance with data privacy regulations requiring verified data destruction. The certificate of data destruction provides the third-party verification most organizations need to close out disposition in internal records and respond to audits. Specific compliance applicability depends on your organization's regulatory context. Legal and compliance teams should evaluate certificates against their specific requirements.

Yes. White glove packing and equipment haulaway for on-site collections. Prepaid shipping labels for smaller shipments. Logistics costs are factored into the buyback offer rather than billed separately.

Multi-site collections can be coordinated under a single engagement. Contact IT Revalue with the details of each location and lot size. Scheduling works around your facilities' availability, and documentation covers all collection sites under a single chain-of-custody record.

Clear account locks on all devices: Apple Activation Lock, Chromebook Google accounts, Windows BitLocker where applicable. Gather device models and quantities. Note any known condition issues. You don't need to wipe devices before pickup. IT Revalue performs certified data destruction on every device as part of the standard process.